Frequently Asked Questions

Please read our FAQ before sending us a message.

Customers will pay the shipping fee to the carrier upon receipt of the goods, typically FedEx or UPS.

The accepted payment methods include bank transfer, cash on delivery, and secure payment via PayPal (recommended).

The delivery time depends on the partnering shipping carrier. We will provide you with a tracking number for easy order tracking.

Shopping at our online store is absolutely safe because we use multi-layered security methods. Customer data will also be securely protected just like company secrets.

You are advised to only select the color, material, and size of the model, and cannot change the pattern of the design. Changing the design pattern will compromise the overall design of the product.

You will receive an invoice via email immediately after placing your order, and then you will receive a paper invoice along with the product upon delivery.

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